Return Policy
Return Policy:
Thank you for shopping with Mikaela on the Bike! We appreciate your business and strive to provide you with high-quality products. Please read our return policy carefully.
Return Eligibility:
We do not accept returns or offer refunds or exchanges for change of mind or incorrect product selection. We encourage you to review your order carefully before making a purchase.
Returns are only accepted if the product arrives damaged or defective.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us within 7 days of receiving your order by emailing info@mikaelaonthebike.com.
In your email, please include your order number, a description of the damage or defect, and any relevant photographs that clearly show the issue.
We will assess your request and respond to you promptly to discuss further steps.
Resolution Options:
Upon receipt of your email, we will work with you to find a satisfactory resolution, which may include one or more of the following options:
a) Replacement: We may offer to send you a replacement of the damaged or defective item, subject to availability.
b) Refund: If a replacement is not feasible, we may offer a refund for the purchase price of the damaged or defective item.
c) Store Credit: Alternatively, we may provide you with a store credit that can be used towards a future purchase.
Return Process:
Please do not return any items to us without prior authorization.
If a return is approved, we will provide you with detailed instructions on how to proceed.
Final Decision:
Mikaela on the Bike reserves the right to make the final decision on all return requests.
We will handle each case individually and in accordance with our policies and applicable consumer protection laws.
If you have any questions or need further clarification regarding our return policy, please contact us at info@mikaelaonthebike.com. We are here to assist you and ensure your satisfaction with our products.
Thank you for shopping with Mikaela on the Bike! We appreciate your business and strive to provide you with high-quality products. Please read our return policy carefully.
Return Eligibility:
We do not accept returns or offer refunds or exchanges for change of mind or incorrect product selection. We encourage you to review your order carefully before making a purchase.
Returns are only accepted if the product arrives damaged or defective.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us within 7 days of receiving your order by emailing info@mikaelaonthebike.com.
In your email, please include your order number, a description of the damage or defect, and any relevant photographs that clearly show the issue.
We will assess your request and respond to you promptly to discuss further steps.
Resolution Options:
Upon receipt of your email, we will work with you to find a satisfactory resolution, which may include one or more of the following options:
a) Replacement: We may offer to send you a replacement of the damaged or defective item, subject to availability.
b) Refund: If a replacement is not feasible, we may offer a refund for the purchase price of the damaged or defective item.
c) Store Credit: Alternatively, we may provide you with a store credit that can be used towards a future purchase.
Return Process:
Please do not return any items to us without prior authorization.
If a return is approved, we will provide you with detailed instructions on how to proceed.
Final Decision:
Mikaela on the Bike reserves the right to make the final decision on all return requests.
We will handle each case individually and in accordance with our policies and applicable consumer protection laws.
If you have any questions or need further clarification regarding our return policy, please contact us at info@mikaelaonthebike.com. We are here to assist you and ensure your satisfaction with our products.